Documentation and Frequently Asked Questions

Northbyte is a unified platform for digital products and AI services. It includes AI Support, Content Factory, the IMBA System, and game projects. All products available to your organization can be accessed through a single account.

AI Support helps process customer requests using your knowledge base. The agent answers common questions and hands complex or unusual requests over to specialists.

Content Factory helps organize regular content production—from drafting to human review and publication. It is designed for repeatable content workflows.

The IMBA System recognizes what is happening in an interface, makes decisions, and performs actions on the screen. It can automate work even in software without a full-featured API. Access is provided under a separate license.

The section features original Northbyte game projects and related materials. Pricing, purchase terms, and system requirements are listed on each product page.

You create one Northbyte account and use it to access all connected products. After signing in, you will see the dashboards and features available to your organization.

Create an account, confirm your email if required, and sign in. Then select a product and top up your balance or purchase a license, depending on its pricing model.

User and access management features depend on the selected product and your organization’s settings. Available options are shown in your account.

AI Support and Content Factory use your organization’s shared balance. Funds are charged only for completed operations according to the selected product’s pricing. The IMBA System and games are paid for separately.

With pay-as-you-go pricing, funds are charged for completed operations, such as a processed request or a completed piece of content. A license grants the right to use a product for a selected period under the agreed terms.

Estimated prices are listed in the Pricing section. Current packages, licenses, and terms are shown in your account. Implementation and custom development are quoted separately.

You can add any amount to your balance or choose a ready-made package in your account. Available payment methods are shown during checkout.

Refund eligibility depends on the product type, whether the service has already been provided, and the applicable terms. The current refund policy is set out in the Public Offer.

Yes. Some products allow you to connect your own AI provider keys. Availability depends on the specific module and pricing plan.

No. Where supported, you can use the platform’s models or connect your own API keys.

Cloud products are ready to use through your account and are billed according to their standard pricing. Implementation includes adapting the solution to your company’s workflows, integrating it with existing systems, or developing additional functionality. This work is quoted separately.

Yes. For private or isolated environments, we can prepare a separate deployment project that includes integration and documentation handover. The scope, timeline, and price are determined after discussing your requirements.

Yes. Our team can analyze your requirements, develop an MVP, and continue improving the solution through agreed project stages.

The public website is available in Russian and English. Language availability within individual products may vary.

Send your question through the Contact page or the request form in the Services section. Provide your email address or Telegram username, and a specialist will contact you through your preferred channel.

Briefly describe your task, the product you are using, and your question. For technical issues, it is also helpful to include the error message and a screenshot.